Return & Refund Policy

Return and Refund Policy

Thank you for shopping at Hue&Nails by Mazhie and Co.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mazhie and Co, South Korea.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Mazhie and Co, accessible from https://www.mazhieandco.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

Due to hygiene concerns goods on sale cannot be exchanged or refunded for the change of mind or if you wish to request a different size/style. Please review your order carefully before checkout.

If the item you receive have damage or you have receive the wrong product please contact us immediately at support@mazhieandco.com

Eligibility for exchange:

  • Unused and Unopened: The product must be in its original condition, unused, and, if applicable, unopened.
  • Original Packaging: Returns are usually only accepted if the product is returned in its original packaging with all tags, labels, and accessories included.
  • Undamaged: The product should not be damaged, unless you are returning it because it arrived damaged or defective.
  • Receipt or Order Confirmation: You typically need to provide proof of purchase, such as a receipt or an order confirmation email.

PLEASE NOTE, WE DO NOT ACCEPT ITEMS RETURNED TO US WITHOUT PRIOR APPROVAL.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

101-202 Lotte Castle Seojeongdong Pyeongtaek-si Gyeonggi-do, South Korea 17780

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: