How much does shipping cost?
- Standard rate ₩5,000
- Free Shipping on orders $99 or more
- Free Shipping on orders $99 or more
- We offer free Shipping for all US Military Po Boxes
- Standard Shipping $17.00
What shipping carriers do you use?
United States Postal Service (USPS), FedEx, UPS, DHL, Local Courier Service for South Korea
Tracking & Delivery
When will my order be shipped?
Check Your Confirmation Email: Review the confirmation email you received after placing your order. It often contains details about the estimated shipping date and tracking information, if available. If you have received a tracking number for your order, you can enter it on the carrier's website (e.g., USPS, FedEx, UPS) to check the status of your shipment and get an estimated delivery date. If you can't find the information on the retailer's website, it's a good idea to reach out to their customer support or contact their customer service department. They can provide you with the most accurate and up-to-date information about your order's status and shipping date.
Can I change my delivery address?
Contact customer support as soon as possible, ideally before the order is shipped. If the order hasn't been shipped yet, the retailer may be able to update the address before it's processed for shipping. Review your order status on the retailer's website or in your order confirmation email.
If the order is already in transit, you may need to contact the shipping carrier directly (e.g., USPS, FedEx, UPS) to request a delivery address change. Some carriers offer services for address updates, but there may be additional charges. If you're unable to change the delivery address, you may be able to provide specific delivery instructions to the carrier. For example, you can request that the package be left with a neighbor or held for pickup at a local facility.
How can I track my order?
Yes, you can typically track your order if the retailer or shipping carrier provides a tracking number. Here are the steps to track your order:
- Check Your Email: Look in your email for a shipping confirmation or order confirmation email from the retailer. This email often includes a tracking number or a link to track your package.
- Retailer's Website: Visit the website of the retailer where you made your purchase. Log in to your account, go to your order history, or access the order details. There, you should find information about your order's status and a link to track it.
- Shipping Carrier's Website: If you have a tracking number, go directly to the website of the shipping carrier responsible for your delivery. Common shipping carriers include USPS, FedEx, UPS, and DHL. On their websites, you'll usually find a tracking tool where you can enter your tracking number to get real-time updates on your shipment.
- Mobile Apps: Some retailers and shipping carriers have mobile apps that allow you to track your order on your smartphone or tablet. Download the relevant app, sign in with your account, and access order tracking features.
- Contact Customer Support: If you're having trouble finding your tracking information or have specific questions about your order's status, you can contact the retailer's customer support or the shipping carrier's customer service department for assistance.
Please note that tracking information is typically available once the order has been processed and shipped. If your order is still in the processing stage, tracking information may not be available immediately. Keep in mind that tracking allows you to monitor your package's progress and estimated delivery date, making it easier to anticipate when your order will arrive.
How do I know if I have received my complete order?
To determine if you have received your complete order, follow these steps:
- Check the Packing Slip or Invoice: Review the packing slip or invoice that came with your order. It should list all the items included in your order. Compare this list to the items you have received.
- Inspect the Packaging: Examine the packaging, boxes, or envelopes that your order came in. Ensure that there are no additional items hidden within the packaging.
- Review the Order Confirmation: If you have access to your order confirmation email, revisit it to verify the items you initially ordered. Cross-reference this list with what you have received.
- Contact the Retailer: If you believe there are missing items, contact the retailer or seller from whom you made the purchase. Reach out to their customer support or service department and provide them with the details of the missing items. They can assist you in resolving the issue, which may include sending the missing items or issuing a refund.
- Review the Order Status: If the retailer's website or the shipping carrier's tracking information indicates that all items have been delivered, but you still haven't received them, consider checking with neighbors or your household members to confirm that the items weren't received by someone else.
It's not uncommon for large orders to be split into multiple packages. In such cases, one package may arrive before the others. Ensure that you receive all packages associated with your order before raising concerns about missing items.
If you've checked all of the above and are still missing items, it's best to contact costumer support promptly to resolve the issue. They can provide guidance on how to proceed, whether that involves shipping the missing items, issuing a refund, or taking other appropriate actions.